Last updated: September 12, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you (either as an individual or on behalf of an entity) ("you", "your") and Istidlal regarding your access to and use of our website, sub-domains, APIs, platforms, services, and any related compute, storage, software, or GPU resources (collectively, the "Service").
If you do not agree with these Terms, you must not access or use the Service.
You may need to register an account ("Account") to access the Service. In doing so you represent and warrant that:
You are responsible for maintaining the confidentiality of your account credentials (including password), and for any and all activity that occurs under your Account. You must notify us immediately of any unauthorized use of your Account or credentials.
We reserve the right to suspend or terminate your Account, refuse registration, or change your username if we deem it inappropriate, offensive, or otherwise objectionable.
We grant you a limited, non-exclusive, non-transferable right to access and use the Service, in accordance with these Terms and any applicable documentation or policies we publish.
Your use of the Service shall comply with (a) these Terms, (b) any Acceptable Use Policy we publish, (c) all applicable laws, regulations and export controls.
You are responsible for all data, content, applications, workloads, models, code, and other materials you upload, run or store via the Service ("Your Content"). You retain ownership of Your Content, but you grant us the licence described in Section 5.
You must secure Your Content and workload environment (including backups, encryption, security patches, and configuration of your virtual machines, software, firewall, etc.—as appropriate for your use-case.
You shall not use the Service for any prohibited activity, including but not limited to:
Istidlal provides GPU computing resources, through which customers may deploy models, perform training, inference, and other compute-heavy workloads ("Compute Services"). Specific service plans, regional availability, GPU types, regions, pricing, and additional features will be published on our website or via your account dashboard.
We may offer different service tiers (e.g., on-demand G-instances, reserved clusters, burst capacity) and the pricing, terms and availability for each tier may vary.
Unless explicitly stated, we do not guarantee a specific minimum uptime or performance of individual compute instances, nor do we guarantee that a particular GPU model or region will always be available.
We reserve the right to modify, suspend or discontinue any service, tier, feature or region at any time (with or without notice) provided we use reasonable effort to notify you of material changes.
You agree to pay all fees and charges for your use of the Service at the then-current rates. All payments must be made in the manner specified on our site or account portal.
Unless otherwise stated, all fees are non-refundable. If you subscribe to a recurring plan ("Subscription"), your Subscription will automatically renew at the end of each term at our then-current price unless you cancel prior to the renewal date.
You must keep a valid payment method on file. If your payment fails, we may suspend or terminate your access until payment is collected.
You are responsible for all taxes, duties and other governmental charges (excluding taxes based on our net income) arising in connection with your use of the Service.
We may change our pricing or billing policies at any time; changes will apply at the next renewal or new subscription unless otherwise required by law.
We (and/or our licensors) own and retain all rights, title and interest in and to the Service (including the underlying infrastructure, software, code, user interface, documentation, and improvements). Nothing in these Terms grants you ownership of such intellectual property rights.
With respect to Your Content, you retain all rights, title and interest.
You hereby grant us a worldwide, non-exclusive, royalty-free, fully paid up, sublicensable licence to use, copy, reproduce, modify, adapt, display, distribute and otherwise exploit Your Content as reasonably necessary to provide, operate, improve, maintain and secure the Service.
You represent and warrant that you have all rights, consents and permissions necessary to grant the licence above, and that Your Content does not violate any third-party rights or applicable laws.
Your use of the Service is subject to our Privacy Policy which explains how we collect, use and disclose personal information. You also are responsible for ensuring your use of the Service complies with applicable data protection laws (e.g., GDPR if in the EU).
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED AS IS, AS AVAILABLE, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not guarantee that the Service will meet your requirements, or that the Service will be uninterrupted, error-free, secure, or that faults will be corrected.
IN NO EVENT WILL ISTIDLAL (OR ITS AFFILIATES, LICENSORS OR SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS, DATA, USE, BUSINESS OPPORTUNITY OR REPUTATION, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS WILL BE LIMITED TO THE AMOUNT YOU HAVE PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRIOR TO THE EVENTS GIVING RISE TO LIABILITY.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities; in those cases some of the above exclusions may not apply to you.
These Terms remain in force until terminated by either you or us.
You may terminate your Account or any Subscription at any time by following the cancellation procedures, but you will remain responsible for all charges incurred up to the effective termination date.
We may suspend or terminate your Account, access to the Service, or your right to use the Service at any time:
Upon termination or suspension, you must cease all use of the Service and delete or return any associated materials. We may delete or disable your data and access; we are not obliged to retain your data for any period unless required by applicable law or as otherwise agreed.
Sections 5 (IP), 7 (Liability), 9 (Confidentiality), 10 (Governing law & Dispute resolution) and any other provision which by its nature continues after termination shall survive termination of these Terms.
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflicts of law provisions.
If you wish to initiate a dispute, you must send us written notice describing the nature of the dispute, your contact information, and the basis for your claim. We will then undertake good-faith informal resolution first before formal proceedings.
We may update or revise these Terms from time to time. If we make material changes, we will notify you (for example via email or prominent notice on our site) and indicate the "Last updated" date at the top. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms.
These Terms, together with any additional policies or documents referenced herein (e.g., Acceptable Use Policy, Privacy Policy), constitute the entire agreement between you and Istidlal relating to your access to and use of the Service, and supersede all prior or contemporaneous arrangements, communications or agreements.
Neither party may assign or transfer its rights or obligations under these Terms without the other party's prior written consent, except that we may assign the agreement to an affiliate or successor entity without your consent.
If any provision of these Terms is held invalid or unenforceable, that provision will be construed to reflect the parties' intention, and the remaining provisions will remain in full force and effect.
Failure or delay by us to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
If you have any questions about these Terms, please contact us at:
Email: [email protected]
By using the Service, you acknowledge that you have read, understood and agree to be bound by these Terms.